Communication

Initiatives for Green Business Environment

Dialogue with stakeholders forms the basis of a company’s operations. Penfibre works to provide appropriate information in a timely manner to all its stakeholders, including customers, employees, stockholders, and local communities. In this way, Penfibre promotes good communication while responding to diverse stakeholder expectations.

Dialogue and Collaboration between Stakeholders and Penfibre

	Basic stance	Communication tools	Communication opportunities	Reflect dialogue /Promote collaboration
Customers	Build trust by listening to customer feedback and providing exceptional products and services	Website Product pamphlets Product descriptions Material safety data sheet (MSDS) Email Product Specification Sheet	Marketing and sales activities Consumer service representatives Business Meeting/Trip	Joint product development Create products and services that meet customer demands Corrective & presentive needs analysis
Stockholders and investors	Provide accurate business information and ensure effective communication	Financial Report Business Report for Toray stockholders AGM Report	Annual General Meeting (AGM)	Regular reporting and study on opinions of stockholders and investors at the Board of Directors meetings
Business Partners	Observe laws and regulations and consider impact on the environment, and promote openness and ensure fair trade	Website Corporate Profile Safety & Environment section Email MSDS	Purchasing activities Surveys Briefings	Joint operations and development Green procurement Compliance to ISO 14001 and DOSH regulation
Employees	Create ideal working conditions to match diversifying employment patterns and safe working environment that meet DOSH’s requirement	Production Control Management Company magazine PEOPLE Management & Contractors' meeting Safety, Health & Environment Meeting	Business Results Briefings Meeting with the president Labor0management consultation on corporate management	Improve working conditions Improve workplace environment Labor regulations maintenance (DOSH)
Government	Cooperate and work to maintain a sound relationship	Corporate Profile Monthly Treated Water Discharge Monthly Schedule Waste Inventory Report	Plants tours Producing and releasing various reports Renewal Inspection	Conclude Individual agreements Closely monitor laws & regulations
Local Communities	Increase communication with residents near plants, and explain business practices and environmental activities.	Website Corporate Profile Site Reports	Meeting with local community associations Contribute to local community via TML	Conclude individual agreements Promote volunteer activities Participate in industry trainees program
NPOs	Promote tie-ups with NPOs to advance mutual cooperation	Website Corporate Profile	Support NPO activites	Participate in NPO activities

Social Contribution Activities

In order to help realize a more prosperous society, Penfibre will continue to undertake activities that promote science, technology via TML Corporate Activities.

Blood Donation

Home Visit

Safety and the Environment

By placing top priority on the management of safety, accident prevention, and environmental preservation, Penfibre has been working to further improves factory safety with activities such:

Annual Fire Evaculation Mock Drill

Chemical Spillage Mock Drill

Safety Training for Fire Fighting

Penfibre Sdn Bhd

Environmental Policy

Penfibre Sdn. Bhd, a manufacturer of Polyster Fibre and Film is committed to contribute towards sustainable environmental development through

Complying with the relevant Environmental legislation, Regulation and other requirements
Continual improvement in our activities, products and services, through management’s effort in prevention of air, land and water pollution, minimizing waste generation and conserving energy and resources
Implementing and maintaining the documented Environmental Management System and communicating to the employees and persons working on behalf of the organization

In Penfibre, our policy is to utilize the established ISO 14001:2004 Environmental Management System Standard to improve our environmental performance and with full compliance to the Environmental Quality Act and Regulations of Malaysia.

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